Your SaaS product's
AI support brain.
Zoras turns your docs, website, and support history into a product knowledge graph, then helps your team resolve tickets with source-backed AI answers.
- Sources unified
- Docs · Web · PDFs · Tickets
- Citations per draft
- Always attached
- Reply approval
- Human-in-the-loop
- Graph coverage
- Grows with every source
Support knowledge is scattered.
AI answers should not be.
Most SaaS support stacks have answers everywhere and confidence nowhere. Zoras closes that gap.
Knowledge is scattered
Product answers live across docs, Notion, websites, PDFs, Slack, and past tickets.
Generic chatbots hallucinate
Models without grounded sources guess at policies, plans, and product behavior.
Agents repeat themselves
Support teams answer the same question dozens of times every week.
Ramp time is slow
New agents take weeks to learn what the product can and cannot do.
Trust erodes without sources
Customers lose confidence when answers are not backed by evidence they can verify.
One product knowledge layer for every support answer.
From scattered docs to grounded support replies
Four steps. One workflow. Built so your team can review, approve, and keep improving the system.
- 01
Connect your product knowledge
Add docs, website pages, PDFs, FAQs, and previous support conversations. Zoras normalizes them into a single knowledge layer.
- 02
Build the product graph
Zoras maps features, workflows, policies, integrations, errors, plans, and relationships into a queryable graph.
- 03
Generate grounded replies
For each ticket, Zoras retrieves relevant sources and drafts a contextual response with citations and a confidence score.
- 04
Approve and improve
Your team reviews, edits, and approves each reply. Every correction sharpens the system over time.
Everything you need to ground AI in your product
A focused toolkit for SaaS support teams. Honest status badges, no production claims we can't back up yet.
Website & docs crawler
Crawl your public site and documentation to keep the knowledge layer current.
PDF & CSV upload
Upload knowledge from PDFs, runbooks, and CSV exports of past tickets.
Product knowledge graph
Entities and relationships across plans, features, policies, and workflows.
AI ticket resolution copilot
Drafts contextual replies for each ticket with citations and confidence.
Source-backed answers
Every reply links back to the exact passages that justify it.
Confidence scoring
See how well retrieved evidence covers each customer question.
Human-in-the-loop approval
Review, edit, and approve drafts before anything is sent.
Missing documentation detection
Spot questions where your knowledge base falls short and needs to grow.
Conversation history
Use prior tickets as context so similar issues get faster, sharper replies.
Analytics dashboard
Track approval rate, draft quality, response time, and topic coverage.
Ticketing integrations
Bring Zoras into Intercom, Zendesk, Freshdesk, and more.
Multi-channel readiness
Designed for email, chat, and shared channels as integrations roll out.
A support inbox that always shows its work
Three columns: tickets, the AI draft with citations, and the sources that justify it.
- Maya ChenT-2031
Does the Growth plan include Slack and custom roles?
92% confidence - Devon ParkT-2030
Webhook signature is failing on retries
78% confidence - Aisha RahmanT-2029
Can workspace admins reset 2FA?
84% confidence
Hi team, we're upgrading from Starter: does the Growth plan include the Slack integration, and can we configure custom roles for workspace admins?
Yes, both are included on the Growth plan. Slack can be connected from Settings → Integrations → Slack. Custom roles are available for workspace admins under Settings → Roles & Permissions.
- Pricing pageWebsite
Growth • $79/mo • Slack, Teams, Webhooks, SSO.
- Help center: Slack setupDocs
Admins connect Slack from Settings → Integrations.
- Roles & permissions docDocs
Custom roles available on Growth and above.
- Past ticket #1827History
Slack alerts route to a chosen channel.
Sources cover 100% of question
Built for retrieval, reasoning, and trust.
From source ingestion to a reviewed customer reply. Designed for evaluation, guardrails, and accelerated infrastructure as the product matures.
Sources
Docs, web, PDFs, tickets
Ingestion
Crawl, fetch, normalize
Parsing
Chunk, extract, structure
Embeddings & RAG
Vector retrieval
Knowledge graph
Entities & relations
AI draft
Grounded reasoning
Human approval
Review & edit
Reply
Sent with citations
Accelerated retrieval ready
Architecture designed for accelerated inference and vector search as we scale.
Evaluation and guardrails
Confidence scoring, source coverage, and review-first design baked into the workflow.
Source traceability
Every reply links to the documents and passages that justify it, end to end.
What teams use Zoras for
Honest, focused outcomes for SaaS support teams in their first phase of AI adoption.
Reduce repetitive SaaS tickets
Free your team from typing the same answer for the tenth time this week.
Turn docs into a support copilot
Activate the documentation you already wrote into a working AI assistant.
Ramp new agents faster
Let Zoras surface the right context so new hires answer with confidence.
Find documentation gaps
Surface customer questions your knowledge base does not yet cover.
Trusted AI replies with sources
Send drafts that include citations, not just plausible-sounding text.
Prepare support to scale
Build the workflow once, then keep up as your product and customer base grow.
Designed for trustworthy AI support.
Trust comes from showing your work. Zoras is built around source-backed answers, human review, and clear confidence.
Source-backed answers
Every draft cites the documents and passages that justify it.
Human approval before sending
No AI reply leaves the system without a teammate explicitly approving it.
Confidence indicators
See coverage and confidence per draft so judgment scales with volume.
Audit trail direction
Designed for traceable history: who approved what, with which sources.
Compliance certifications such as SOC 2 are part of our roadmap. We will announce status publicly as each milestone is completed.
Pricing built for SaaS teams
Plans for every stage. Pick the one that matches where your team is today.
Starter
LiveFor founders and small SaaS teams validating AI support workflows.
Custom
- →Product knowledge ingestion
- →AI ticket draft preview
- →Source-backed answers
- →Human approval workflow
- →Product updates
Startup
PopularFor growing SaaS teams with recurring support tickets and a real backlog.
Custom
- →More knowledge sources
- →Ticket imports
- →Team workspace
- →Analytics
- →Integration roadmap access
Growth
ScaleFor support teams that need higher volume, deeper workflows, and security review.
Custom
- →Advanced knowledge graph
- →Custom workflows
- →Security review
- →Integration support
- →Priority roadmap input
Answers about Zoras
Questions we hear from founders, support leads, and engineering teams evaluating AI support tools.
What is Zoras?+
Zoras turns your docs, website, FAQs, PDFs, and past tickets into a product knowledge graph, then uses it to draft source-backed replies for incoming support tickets.
How is this different from a generic chatbot?+
Generic models answer from training data. Zoras retrieves from your own product knowledge and attaches the exact passages behind every sentence, with a confidence score.
Does Zoras send replies automatically?+
No. Every draft goes through human review. A teammate edits and approves before anything reaches a customer.
What sources can I connect today?+
Website and documentation crawling, PDF and CSV uploads, and exports of previous support conversations. Ticketing integrations are on the roadmap.
How do you handle answers you are unsure about?+
Low coverage lowers the confidence score and flags the draft so an agent can add sources instead of guessing.
Is Zoras SOC 2 certified?+
Not yet. Compliance certifications are part of our roadmap and we will announce each milestone publicly as it completes.
Give your support team a product brain.
See how Zoras ingests your knowledge and drafts source-backed replies your team can approve in seconds.